#2697

College and University Educators College and University Education Practice-Oriented Short Workshop

Using Text Chat to Increase Participation and Engagement

Sat, Jul 9, 15:15-15:40 Asia/Tokyo

Location: E25: DO NOT RECORD

The COVID-19 Pandemic has caused an upheaval in tertiary education, with many classes either going online or becoming hybrid. Students participating in classes through Zoom often report "Zoom fatigue" and a loss of interest and motivation. Some students reportedly "ghost" classes, appearing in name only. In in-person classes, one effective technique to maintain student interest and attention is to periodically ask multiple-choice questions, and have all students respond simultaneously with response cards or through an online answer system. While there are many ways to replicate this during Zoom classes, there are several advantages to eliciting student answers via DM (direct message) in the chat. It is an easy way to elicit a variety of answer types (multiple choice, words, or phrases). DM is low risk; students' answers are invisible to the other students, so no student sticks out. DMs are motivating because the students know that the teacher sees their name alongside their answers. Zoom chat can be saved, thus preserving records of each student's participation. Finally, while these questions are best planned beforehand, DMs can be used spontaneously. This practice-oriented workshop will include a demonstration of how to analyze the chat transcript for quantitative and qualitative participation data.

  • William Pellowe

    William Pellowe is an Associate Professor at Kindai University's campus in Fukuoka Prefecture, where he has been teaching since 2000. He has served as JALT's Director of Public Relations since 2019, and he has been doing the PanSIG website at http://pansig.org since 2017.

Click here for the online handout.

I've created an Excel file for Zoom chat transcripts that will tally up the number of contributions per participant, and (after you award points) tally the total number of points per participant for each Zoom session. This download includes example chat transcripts for you to work with if you don't have your own handy. Click here to get the files. (Edzil.la won't allow me to upload files that are .zip or .txt so this link brings you to a personal page where you can download the zip file.)